Overview

 

Unless otherwise noted, all products are warranted for 365 days from the date of purchase, selected products have extended warranty periods. Please call or email to notify us prior to returning items for warranty repair or exchange. Return shipping costs are the sole responsibility of the customer. All product specifications are subject to change without notice. This warranty is void and Lighting Geek is not responsible for any costs of repair or replacement of any products which have been subjected to misuse, abuse, improper application, improper installation, accident or modification of any kind.

MANUFACTURER’S LIMITED WARRANTY PERIODS for

LED stage lights: 1-year (365 days) Limited Warranty (including motors, PCB boards, and power supplies, which have a 1-year (365 day Limited Warranty) and batteries which have a 180 day limited warranty). 

Lighting Geek is not responsible for any type of damages or losses whatsoever due to the usage or any form of usage/set-up of the products sold. Any injuries, claims, damages, losses, etc. directly or indirectly caused by a product sold by Lighting Geek must be taken up directly with the manufacturer of the product.

Lighting Geek cannot be held responsible for any losses or damages due to any delay in shipping or processing, or any damages. If an item is delayed or damaged by the shipping company, you must contact us within 7 days of the ETA or delivery date to receive a shipping fee credit (in the case of a delay) or a replacement product (in the case of a damaged item).

 

Return Policy

 

Lighting Geek will gladly accept your return within 30 days of the original purchase.

No refunds will be given on items that have been opened or used; you can only exchange the item at that point.

If you are returning your item for a refund, a 20% restocking fee may apply unless the unit is defective or missing parts. All returns will be professionally tested before refunds are given.

Return items must be in the original box and include all of the original accessories. Fees will be applied for missing items (adapters, original box, harnesses, ect).

Buyer is responsible for all return shipping costs to Lighting Geek.

Lighting Geek will pay to ship the replacement item to you. If the exchange takes place 30 days from the date of purchase, the buyer is responsible for the shipping costs in both directions.

We only allow for even exchanges. Any exchange attempt for a different item will be subject to additional fees.

Lighting Geek strives to maintain a goal of 72 hour service for all replacements. Delays may be incurred if lack of replacement inventory is encountered. We will contact you via email if such a back order happens.

Items returned that are physically abused or damaged will not be accepted.

The return policy does not cover damage due to improper installation, if an item was physically altered by you, or services performed by anyone other than Lighting Geek.

 

Refunds

 

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that the cost of return shipping will automatically be deducted from your refund.

 

Exchange and Repair

 

If your product is under warranty, you must obtain a Return Authorization number (RA#) before sending back the product for repair or exchange. To begin this process, please email at sales@lighting-geek.com and we’ll work with you from there to fix or replace your item.

At this time, we do not offer exchanges on products not in full condition. If you would like to exchange an item, you must return your original product within 30 days of purchase and then purchase a new item separately.

 

Need help?

 

Contact us at sales@lighting-geek.com for questions related to refunds and returns.